Frequently Asked Questions

What services does TCOglobal offer to customers?

TCOglobal delivers a full Virtual Desktop Infrastructure (VDI) software client for ultra low cost desktop replacement, with level 3 support, any “hardware kit,” and advisory services to optimize your cost reduced, security enhanced VDI solution.  As a consequence of supplanting typical desktop hardware and software, TCOglobal helps customers repurpose their IT teams, internal, outsourced and/or contractors, shifting the focus away from break-fix towards delivering highly secure and efficient, user friendly VDI support.

What does RaPiD do?

“RaPiD” is what we call any SoC unit using the licensed TCOglobal software to provide more secure, less costly access to your VDI solution.  RaPiD is intended for enterprise IT teams seeking increased information security, reduced capital expenses as well as minimized operating expenses.  This is accomplished by shifting “end user desktops” to a private or commercial cloud platform.

What if I outsource my IT department?

RaPiD benefits companies that outsource their IT department to Managed Service Providers as well as enterprises that rely on an internal IT department.  RaPiD replaces an entire hardware desktop or laptop hardware/software resource unit with an inexpensive “system-on-a-chip” [SoC] device and enables network delivery of “desktop computing” much more securely.

Why can’t I just buy any SoC device for pocket on Amazon.com or e-Bay and plug it into the enterprise network myself?

You can.  However, change management will require hands-on time with EACH unit EACH time a any configuration change is needed.  It will also soon become obvious that securing each SoC unit individually soon erases other cost advantages.

The RaPiD approach forces each unit to boot from your licensed RaPiD image on your network boot server.  There is no local OS image to alter or hack on local storage.  Indeed, there’s no local storage, dynamic or static.  This is stricter configuration control than previously available.

How does RaPiD improve network security?

Modern computer networks have become very complex and resource intensive to manage.  That's why there are so many reports of successful malware attacks.  The networks have become so complex that NOBODY can possibly be “on top of everything.”   The solution is to simplify both the network and the endpoints connected to the network.  RaPiD introduces ultimate simplicity to what used to be the user desktop.

Simpler is better!  RaPiD makes maintenance simpler, makes program updates and upgrades easier, and reduces reliability problems inherent in multiple desktop configurations.  And the users don't need training, because RaPiD and recommended network architecture behave exactly the same as their former enterprise desktop.  If users can operate your enterprise desktop with Windows, they can use RaPiD.  The user experience is the same.

Can RaPiD replace every single endpoint device I have?

No.  Some use profiles will continue to call for a traditional laptop/desktop workstation.  Executives and travelling representatives may need a laptop; engineers, graphics designers, and intensive computer users running certain types of specialty/proprietary applications may need a workstation or a desktop.

However, any user who requires access to a standard set of desktop and webtop applications (including an Internet browser) can use a RaPiD device.  Use cases would include billing departments, accounting departments, call centers, remote workers, etc.

What makes RaPiD different from “the competition?”

We’re not sure what to cite as “the competition.”  Other VDI architecture typically advise ADDING software to the existing desktop and laptop units.  Therefore, users of alternate solutions find themselves locked into both equipment and software.  Moreover, alternative (additive) solutions are more expensive. They typically do not offer a pathway that fully leverages reliable and very inexpensive open-source components.

Is RaPiD defined by the Raspberry Pi system on a chip?

We are not dependent on the Raspberry Pi Foundation or its products.  We are happy to ship and support RaPiD on any SoC unit with ARM processor cores that runs the broad family of open Linux OS builds, even Chromebooks.  In the end, RaPiD is completely platform agnostic as long as we validate the requested unit and version through our compliance and integrity validation suite.

 


Videos

 

Why RaPiD is one of the most secure endpoint devices in a VDI environment.

A brief explanation of what TCOglobal has done to create a secure, high performing VDI endpoint using any System-On-Chip device.